Note: I posted that on Posterous, but on second thoughts it belongs on this blog too. After all, making UX better is what this is all about, in the end, and not just for computer applications. So apologies to those of you who read that on my Posterous already! The user experience at the Unispital in Zurich is so bad I had to laugh in the face of the receptionist. You *must* have a card on which the appointment is written. It doesn't matter that I made this appointment by phone, and thus it couldn't ...